At Arabian Tourism, we aim to provide our customers with the best desert safari and tour experiences across Dubai. Your satisfaction is our top priority. Please read our Return Policy carefully before making a booking.

1. Booking Confirmation

• All bookings are confirmed only after full or partial payment.
• Once the booking is confirmed, you will receive a confirmation email or WhatsApp message with tour details.

2. Cancellation Policy

Customer-Initiated Cancellations

• 24 hours before tour date:
  Full refund will be issued.
• Less than 24 hours before tour date:
  No refund will be provided.
• No-show (customer not available at pickup time):
  No refund.

Last-Minute Changes

• Date or time changes requested less than 12 hours before the tour are subject to availability and may incur additional charges.

3. Company-Initiated Cancellations

Arabian Tourism reserves the right to cancel or reschedule a tour in the following cases:

• Bad weather conditions
• Technical issues or vehicle problems
• Safety concerns
• Government restrictions

In such cases:

• You may choose full refund or reschedule your trip without any extra cost.

4. Refund Process

• Refunds will be processed through the same payment method used during booking.
• Refunds may take 7–10 business days to appear in your account.
• Arabian Tourism is not responsible for delays caused by banks, payment gateways, or third-party providers.

5. Non-Refundable Services

The following items are non-refundable:

• Add-on activities like:
  • Dune buggy
  • Quad bike
  • VIP seating upgrades
• Customized packages
• Private tour bookings (if canceled within 24 hours)

6. Missed Pickups

If the customer is not available at the scheduled pickup time, the driver will wait 10 minutes.
After that:

• Booking will be marked as No-show
• No refund will be issued

7. Contact Information

For refund or cancellation assistance, contact us:

Arabian Tourism
Email: booking@arabiantourism.com
Phone / WhatsApp: +971505772184
Customer Support: 24/7 available